← Back to Sortify
Account Deletion

Sortify Data and Account Deletion

Public page URL: https://sortify.mokingbird.xyz/delete

Last updated: 16 June 2026

Sortify is developed by MokingBird. This page explains how Sortify users can delete app data without deleting their account, how users can request full account deletion, what data is deleted, what may be retained temporarily, and how to contact support.

Support contact: [email protected]

Delete Some Data Without Deleting Your Account

Sortify lets users delete certain app data while keeping their Sortify account active.

Inside the app, users can delete user-created workspace data they control, including:

To delete workspace data without deleting your account:

  1. Open the Sortify app.
  2. Sign in to your account.
  3. Open the item, room, or workspace you want to remove.
  4. Use the available delete option in that screen.
  5. Confirm the deletion when prompted.

Deleting a workspace, room, or item does not automatically delete your Sortify account. You can continue using the same account for other workspaces and app features.

If you need help deleting specific data, or if the data is not removable through the app UI, contact [email protected]. Include the email address connected to your Sortify account and describe the specific data you want deleted.

User-Controlled Cloud Data

Sortify workspaces may be stored as encrypted files in a cloud provider chosen and connected by the user, such as Google Drive, OneDrive, or Dropbox. These cloud files are controlled by the user's cloud provider account.

When deleting workspace data or deleting a Sortify account, users should also review their connected cloud storage and remove any Sortify workspace folders or files they no longer want to keep.

Examples include:

Sortify cannot always remove every file from a third-party cloud account if access has expired, the provider connection has been revoked, the files were moved manually, or the provider account is no longer accessible from the app.

How To Request Full Account Deletion

Users can request full account deletion directly inside the Sortify app.

  1. Open the Sortify app.
  2. Sign in to the account you want to delete.
  3. Go to Settings.
  4. Open Manage Your Account.
  5. Select Delete Account.
  6. Confirm the deletion request when prompted.

After confirmation, Sortify starts the account deletion process and signs the user out of the app.

If you cannot access the app or cannot sign in, contact support at [email protected] from the email address connected to your Sortify account. Include the subject line "Sortify account deletion request" and provide the account email you want deleted.

What Gets Deleted When You Delete Your Account

When an account deletion request is submitted, Sortify deletes or schedules deletion of account data controlled by Sortify, including:

Sortify is designed as a privacy-focused app. Workspace content is encrypted, and sync files may be stored in cloud providers selected by the user.

What May Be Retained

Some limited records may be retained temporarily or as required by law, security, fraud prevention, billing, dispute resolution, or operational requirements.

Sortify may retain:

Sortify does not use retained deletion records to recreate a deleted account.

Retention Period

After a full account deletion request, the account enters a deletion-pending period of up to 30 days.

This period exists to support security, abuse prevention, recovery from accidental deletion requests where applicable, and completion of backend cleanup. After the deletion-pending period, Sortify permanently removes or anonymizes account records controlled by Sortify, unless a longer period is required by law or a legitimate compliance obligation.

Local data on the user's device is cleared or made inaccessible as part of the app sign-out/deletion flow. Users may also uninstall the app or clear app storage from their device settings.

For partial data deletion, deleted items, rooms, and workspaces are removed through the app flow when the delete action is completed. Synced cloud copies may require a successful sync or manual removal from the user's connected cloud provider, depending on the workspace and provider state.

Subscriptions And Purchases

Deleting a Sortify account does not automatically cancel subscriptions or purchases managed by Google Play or Apple App Store.

Users with an active subscription should also manage cancellation through the store where the subscription was purchased:

If Sortify later supports direct enterprise billing, enterprise administrators should contact [email protected] for billing-related deletion and retention questions.

Contact

For account deletion help, partial data deletion questions, cloud-data guidance, or support with an inaccessible account, contact:

[email protected]

Please include:

For security, Sortify may require verification before acting on deletion requests submitted outside the app.

Workspaces, Leaving, Removal, And Enterprise Access

Sortify workspaces can now exist in several forms:

Deleting an account is different from leaving a workspace.

Leaving a workspace removes that workspace from the member's app and stops that member from continuing to sync through their account, where the backend or provider can be reached. If the workspace is shared, leaving does not delete the workspace for the owner or other members.

Owner or admin removal removes another member's access to a shared workspace. For Sortify Cloud and Enterprise workspaces, Sortify can mark that member inactive or removed, block future managed sync access, and revoke recovery envelopes where supported. For user-owned provider workspaces, provider access may also depend on Google Drive, OneDrive, or Dropbox sharing and authorization state.

Deleting a workspace as the owner is intended to remove the workspace for the owner and propagate deletion or retirement state to other members where sync and backend access are available. Devices that are offline may not receive that deletion until they reconnect. Sortify cannot physically erase data from a device that never comes back online.

Enterprise workspaces may also be affected by organization-level administration. An enterprise owner or admin may remove members, manage workspace access, and use enterprise recovery/security controls. Enterprise membership removal is not the same as deleting the user's personal Sortify account.

Sortify Cloud, Enterprise, And Managed Media

Sortify Cloud and Enterprise SyncNative use Sortify-managed encrypted transport. Firestore stores encrypted event/checkpoint payloads and membership/recovery metadata. Firebase Storage can store encrypted compressed photo media when a member enables per-workspace photo sync.

Sortify does not store plaintext inventory content in managed sync. However, Sortify may process operational metadata needed to run the service, such as user IDs, workspace IDs, membership status, invite state, timestamps, sync status, billing/entitlement state, and recovery-envelope status.

If a user deletes their account, Sortify deletes or schedules deletion of account-controlled metadata and encrypted recovery material as described above. Encrypted workspace data owned by other active workspace owners or enterprise organizations may continue to exist for those owners or organizations after one member deletes their account.

Photos And Cloud Provider Files

Workspace photo sync is optional per workspace and per device. If a user keeps photo sync off, item data can still sync while photos remain local on that device. If photo sync is enabled, Sortify stores compressed encrypted reference photos in the selected provider or managed storage.

For Google Drive, OneDrive, and Dropbox workspaces, users should still review their provider account directly if they want to manually remove old Sortify folders or encrypted package files. Sortify can only delete provider files while the app still has valid provider access and the provider allows the requested operation.

Published by MokingBird Oy.